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One of my first blog posts I wrote was about trading in old used books and getting money for them. When I first learned about this process I was so excited because I just had boxes of books laying around. For all of the books I had, I used Textbooks.com, Chegg.com, and Amazon’s book trade in program.
First, let me say that I had no issues whatsoever with Textbooks or Chegg. It was fast, free shipping via UPS, and I got my checks to cash very quickly.
With Amazon however, it was an entirely very different story. I was super excited about using Amazon. I have used Amazon for shopping for years and never had any problems with them, even when I had to dispute something, their customer service was always amazing.
I sent two used books orders to Amazon. One via USPS, one via UPS. The Textbooks.com and Chegg orders had to go through UPS, so when I had another small order for Amazon, I just sent it via UPS so I didn’t have to make another trip.
The good news. The UPS order actually got to Amazon and processed much quicker than the USPS order. I can’t really say why as I honestly have no idea.
That’s where the good news ends.
The order that was shipped USPS took about 4 days more to arrive even though it was sent earlier than the UPS order. The first e-mail I received from Amazon was that three of the books were damaged and would be returned and I would not get credit for them. I was utterly confused as I take impeccable care of my books. When they were returned, I opened up the box to find the boxes completely destroyed. It looked as if they had gone through a shredding machine. I e-mailed Amazon about this and they stated they didn’t know what happened, but would give me full credit for the books anyway. (I was okay with this–even though a bit upset and I would still love to know what happened).
I waited almost a month before inquiring about the rest of my books. When I went to look at my Trade-In page, it said that all of the books had “expired”. I again e-mailed Amazon and they again could not give me a reason to why this happened, but gave me full credit for the books.
While I appreciate getting full credit for the price without any hassle, I would still love to know why this happened.
I absolutely loved my experience with Textbooks.com and Chegg.com, but will be skeptical about using Amazon’s program in the future. While they have amazing customer service, the hassle was annoying.